IAM Foundations for Support Work

Distinguish identification, authentication, authorization, and auditing in support scenarios.

Map a workforce identity through joiner, mover, and leaver lifecycle stages.

Apply least privilege and separation of duties to a sample access request.

Classify an IAM ticket as a service request, security incident, or access incident.

Select an appropriate identity-verification method before performing an account action.

Recognize social-engineering warning signs in password-reset and access requests.

Write an IAM ticket record containing actions, evidence, impact, and resolution.

Identify IAM issues that require escalation to security, HR, or an application owner.