Capstone Scope and Engineering Baseline

Define the primary customer-support workflow and write measurable acceptance criteria for it.

Draw a system architecture connecting the React client, FastAPI service, PostgreSQL/pgvector, file storage, and model providers.

Select free-tier services by comparing their quotas, data limits, and fallback options.

Create a monorepo with separate frontend, backend, and infrastructure configuration.

Manage local and hosted secrets with environment variables and excluded configuration files.

Define the core domain entities for organizations, knowledge sources, conversations, messages, and tickets.

Implement and verify a health-check request from the React application to the FastAPI service.