AI Foundations for Enterprise Conversations

Distinguish rule-based automation, predictive machine learning, and generative AI in enterprise scenarios.

Explain how supervised, unsupervised, and reinforcement learning produce different business capabilities.

Explain how a large language model generates an output using tokens, context, and inference.

Identify the practical limitations of generative AI in a proposed business use case.

Map common AI capabilities to business functions such as sales, operations, finance, and customer service.

Determine whether a business problem is better suited to AI, conventional automation, or process redesign.